尊龙凯时 - 人生就是搏!

      Customer service system

      Service architecture guarantee

      Provinces

      • Pre-sales technical support team
      • Equipment installation and commissioning team
      • Equipment repair and maintenance team
      • Equipment O&M service team
      • Star service networks

      Headquarters

      • Professional field application team
      • Professional on-site training team
      • Service quality self-inspection team
      • Project engineering team
      • Smart Park technical team
      • Process application technical team
      • R&D software and hardware support team
      • Service standardization team
      • Digital service platform

      Training guarantee

      Employee training and assessment

      • Training system for new comers of the company
      • Training courses for new comers of departments
      • On-the-job system and specification training
      • On-the-job international and industry standard training
      • On-the-job maintenance case and field application training
      • Employee qualification assessment
      • Company online moxueyuan training and assessment
      • Service evaluation and assessment

      Customer training

      • Training on daily maintenance of equipment
      • On-site training for installation and commissioning of products
      • Training on product fault judgment and treatment
      • Online video training for customers

      Continuous improvement of satisfaction

      • Company level research and customer communication
      • Service platform 400 Hotline Call-back
      • Regular door-to-door service and return visits
      • WeChat Official Account satisfaction evaluation - push and collection
      • Product satisfaction analysis and improvement
      • Digital management and improvement of services

      Service response guarantee

      • Sound customer product service files
      • Sufficient spare parts supply capacity
      • R&D, production, sales and service linkage response mechanism
      • Three-level support services: service engineers, technical support, R&D backbone and experts
      • 7*24-hour telephone service response
      • Free on-site maintenance of software and hardware within warranty period

      Service commitments

      • Regular return visit
      • Respond to customer calls within 15min
      • One-year warranty and lifelong maintenance
      • Provide application consultation and scientific research consultation
      Customer service hotline

      400-112-0066

      Service witness

      Customer service

      Customer service

      Customer service

      Customer service

      Customer service

      Customer service

      http://api.whatsapp.com/send?phone=8613339102201 http://api.whatsapp.com/send?phone=8618656556858 http://api.whatsapp.com/send?phone=8613586823203